Vice President – Solutions Consulting – Americas

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

About the Role We are seeking an experienced and strategic executive to lead our Solutions Consulting organization across the Americas region. As VP of Solutions Consulting – Americas, you will be the primary leader for a high-performing team of Solution Consultants and Solution Architects. This individual will be responsible for defining strategy, developing talent, and acting as a trusted executive advisor to customers, prospects, and internal stakeholders. This position is ideal for a proven leader with deep experience in enterprise SaaS or B2B technology who excels at scaling pre-sales functions, mentoring teams, and partnering closely with Sales, Product, Engineering, and Customer Success to accelerate pipeline conversion and customer value realization.

Key Responsibilities

• Leadership & Team Development Lead, mentor, and scale a geographically distributed team of Solution Consultants across North and South America, including hiring top talent, defining career paths, conducting performance management, and fostering a culture of excellence, collaboration, and continuous learning.
• Strategic Alignment & Go-to-Market Execution Partner with regional Sales leadership, Global Solutions Consulting, Product Management, and Marketing to align Solutions Consulting strategy with overall revenue objectives. Develop and execute regional plans that support enterprise deal cycles, including resource allocation, coverage models, and territory planning.
• Pre-Sales Excellence Oversee the end-to-end pre-sales process: discovery workshops, technical qualification, solution design, proof-of-concepts (POCs), demonstrations, and value articulation. Ensure the team effectively translates complex technical capabilities into clear business outcomes for C-level executives and technical buyers.
• Customer & Executive Engagement Act as a senior technical advisor and trusted partner to key enterprise accounts and prospects. Personally engage in strategic opportunities, executive briefings, and high-stakes deal reviews to help close large, complex transactions.
• Process Optimization & Enablement Define, implement, and continuously improve Solutions Consulting playbooks, methodologies, tools, and metrics (e.g., win rates, demo-to-close ratios, deal velocity). Drive operational excellence through data-driven insights, standardized processes, and adoption of modern sales enablement technologies.
• Cross-Functional Collaboration Serve as a key bridge between Sales, Product, Engineering, and Post-Sales teams. Provide critical voice-of-the-customer feedback to influence product roadmap, feature prioritization, and go-to-market messaging. Collaborate on account planning, upsell/cross-sell strategies, and customer expansion initiatives.
• Regional Leadership Represent the Americas region in global leadership forums. Ensure consistent standards while adapting approaches to regional market dynamics, customer needs, and competitive landscapes.

Qualifications & Experience

• 10+ years of leadership experience in enterprise software/SaaS, with at least 6–8 years in Solutions Consulting, Sales Engineering, or Pre-Sales leadership roles.
• 4+ years in a senior leadership position (Director/VP level) managing large, distributed pre-sales/Solutions Consulting teams (preferably 40+ members) in a high-growth environment.
• Proven track record of supporting multi-million-dollar enterprise deals and consistently exceeding quota/revenue targets.
• Deep understanding of consultative selling, complex sales cycles, and modern sales methodologies (e.g., MEDDPICC, Challenger, Value Selling).
• Strong business acumen with the ability to engage and influence C-suite executives.

Required Skills & Competencies

• Exceptional leadership and people management skills — ability to inspire, coach, and develop high-performing teams.
• Outstanding communication and presentation