VP, Clinical Operations & Care Delivery - Remote

Job Summary: The Vice President, Care Delivery is responsible for the operational execution and performance of Sharecare’s clinical programs, including coaching, care management, clinical advocacy, and related population health services. This leader ensures that Sharecare’s clinical programs are delivered consistently, efficiently, and in a way that produces measurable clinical, utilization, and financial outcomes for clients. This role connects strategy to execution by translating client contracts, program designs, and clinical strategies into operational workflows, staffing models, performance expectations, and measurable results. The VP, Care Delivery is accountable for operational performance, workforce productivity, program scalability, and delivery against client and organizational performance goals. This leader will also play a critical role in building a strong leadership culture, improving colleague engagement, reducing attrition, and establishing clear accountability across clinical operations teams. Essential Duties and Responsibilities: Operational Execution and Performance

• Lead the operational delivery of clinical programs including coaching, care management, clinical advocacy, and related services.
• Ensure programs are delivered in alignment with client contracts, performance guarantees, and outcome expectations.
• Translate program designs and client commitments into operational workflows, staffing models, productivity standards, and performance targets.
• Establish and monitor key performance metrics including engagement, productivity, clinical outcomes, utilization, client KPIs, revenue, and margin.
• Identify performance gaps and implement operational improvement plans.
• Ensure consistency and standardization across clinical operations to support scalability and performance.
• Oversee implementation and operational readiness for new clients and program expansions.
• Lead continuous improvement initiatives focused on productivity, workflow optimization, automation, and scalability.

Financial and Operational Management

• Manage operations to meet or exceed revenue, margin, productivity, and performance targets.
• Partner with Finance to manage budgets, staffing models, and labor efficiency.
• Establish workforce productivity standards, caseload models, and performance management processes.
• Monitor operational performance against operating plans and adjust strategy as needed.
• Ensure operational decisions support both clinical outcomes and financial performance.

Leadership, Engagement, and Culture

• Lead and develop a team of operational and clinical leaders responsible for program delivery.
• Build a positive, engaged, accountable culture across clinical operations.
• Address attrition through leadership development, onboarding improvements, career pathways, and manager coaching.
• Establish clear performance expectations and accountability structures across teams.
• Promote colleague engagement through mentorship, leadership development, and professional growth opportunities.
• Create an environment where leaders both support their teams and hold them accountable for performance and outcomes.

Client & Cross-Functional Partnership

• Partner with Sales, Client Success, Clinical Leadership, Analytics, Product, Technology, and Finance to ensure successful program delivery and client performance.
• Support client relationships as an operational leader and ensure delivery aligns with client expectations and performance commitments.
• Participate in client performance reviews and operational performance discussions.
• Ensure performance and outcomes reporting is delivered accurately and timely.

Qualifications:

• Minimum of 10 years of experience in clinical operations, population health, care management, or healthcare services operations.
• Experience leading large, distributed clinical or operational teams.
• Nursing or other clinical degree required.
• Experience managing operational performance, productivity, and financial performance.
• Experience in value-based care, population health, care management, or health services delivery preferred.
• Demonstrated ability to translate strategy into operational execution and measurable outcomes.
• Strong people leadership experience with a track record of improving engagement, performance, and retention.
• Experience scaling teams, workflows, and operational infrastructure across multiple programs or clients.
• Strong financial acumen and experience managing budgets and operating performance.
• Excellent leadership, communication, and organizational skills.