Warehouse System & Inventory Controller

Warehouse System & Inventory Controller Department: Operations Employment Type: Permanent - Full Time Location: Zambia Reporting To: Operations Manager Description Location: Zambia About the role: The Warehouse Systems & Inventory Controller will ensure maintaining the accuracy, integrity, and efficiency of all warehouse inventory systems and stock management processes. This role is the central point of control for inventory data, warehouse management systems (WMS), and stock movement records, ensuring real-time accuracy and full visibility across all product categories. What you would be expected to do: Inventory Management Maintain accurate stock records across all warehouse locations, including bin, shelf, and pallet-level tracking. Conduct and coordinate regular cycle counts, spot checks, and full stock takes; investigate and resolve discrepancies. Monitor stock levels and trigger replenishment requests in line with minimum/maximum thresholds. Process inbound and outbound stock movements, returns, and adjustments in the WMS in a timely manner. Ensure FIFO (First In, First Out ) compliance across all relevant product lines. Warehouse Systems Administration Serve as the super user and administrator of the Warehouse Management System (WMS). Maintain master data integrity: item codes, unit of measure, bin locations, product lines, and supplier records. Troubleshoot system errors, discrepancies, and interface failures; escalate to IT or system vendors as required. Generate and distribute daily, weekly, and monthly inventory reports for operations, procurement, and finance teams. Help with system upgrades, user acceptance testing (UAT), and the onboarding of new modules or integrations. Process Control & Compliance Develop, document, and enforce standard operating procedures (SOPs) for stock management and system usage. Ensure all warehouse transactions are recorded in compliance with company policy and audit requirements. Liaise with finance on stock valuation, write-offs, and period-end closing activities. Identify process gaps and inefficiencies; propose and implement corrective actions. Cross-functional teamwork Work closely with procurement, logistics, and production teams to align inventory data with operational needs. Help the inbound receiving teams to ensure accurate goods-received notes (GRNs) and supplier documentation. Assist the warehouse manager with KPI reporting, stock accuracy targets, and operational performance reviews. Any other duties as assigned by your supervisor. You might be a strong candidate if you: Has a degree qualification from a recognized institution preferably in Supply Chain Management, Operations Management, Economics & Mathematics, or Data Science. Ability to multi-task and address other priorities Minimum 2–3 years of experience in a warehouse inventory, stock control, or logistics coordination role. Demonstrated hands-on experience with a WMS (e.g. SAP WM/EWM, Oracle WMS, Manhattan, Infor, or similar). Proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, data validation); ERP experience is an advantage. Strong numerical aptitude and attention to detail; comfortable working with large datasets. Relevant qualification in supply chain, logistics, inventory management, or a related field is preferred. Very good people person & Team Player skills; able to build and maintain effective relationships with colleagues, members and external partners, Excellent verbal & written communication skills Ability to work remotely under minimal supervision What we offer (in addition to compensation and statutory benefits): Professional growth in a dynamic, rapidly expanding, high-social-impact industry. An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet. A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.