Operations Lead (Card Services)
About The Client We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people’s assets. Our first product is the world's cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get. Who are we? We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc. Our team includes people who have built: Financial products (Square/CashApp, the earliest CapitalOne credit cards) Consumer products (Internet.org, Xbox) Technology infrastructure (Visual Studio, Windows & Azure, helped design the C++ & C# languages) Mathematics & science infrastructure (computational research at NASA’s JPL) We are missionaries who like to work hard on important problems - and build products that become infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems - and if we can do it, it could have an infinite impact on people’s lives. Qualifications - What we’re looking for: A seasoned Team Leader with: Passion for Customer Service and has top tier background/training in Customer Service. At least 10 years (and above) of customer service experience. Having an experience with US mortgage and/or credit card accounts is a plus Strong Leadership history and experience. One who can drive efficiency and excellent output within his team. One who thrives in a fast-paced environment, able to manage shifting priorities and deadlines. One who proactively identifies and implements changes to improve loan origination workflows. Strong communication skills to coordinate and work with cross-functional teams effectively. Fluency, clarity, and good diction in English is a must. Exceptional problem-solving and analytical skills for triaging and resolving complex issues. Strong understanding of Origination processes, including underwriting, processing, and quality control. Great organizational skills & time management abilities Experience using customer and management tools such as ZenDesk, Asana, Amazon Connect. Detail-Oriented skillset - we’re a financial services company so being correct about the details matter. Bachelor's Degree or Bachelor's Degree or comparable work experience in financial services Flexibility to work US Pacific time. Must be presently residing in the Philippines