People Services Coordinator
Oscar Health is a health insurance company that focuses on serving its members through a technology platform. They are seeking a People Services Coordinator to provide high-touch customer service for employee and manager HR inquiries, managing initial intake and resolving foundational issues within the People Service Center team.
Responsibilities
- Providing excellent customer service for employee and manager inquiries through the PSC inbox, resolving foundational questions related to benefits, leaves, payroll, systems and other HR inquiries related to the employee lifecycle
- Identify and escalate complex inquiries to the appropriate SMEs
- Recognize and surface thematic opportunities to improve HR shared services efficiency and automation through existing tools
- Facilitate New Hire Orientation and other employee-facing training sessions, such as Lunch and Learns
- Perform routine compliance tasks, including I-9 verifications, background check adjudications, and regular data audits following established procedures
- Complete transactions in Workday, promptly assisting in the maintenance and accuracy of employee data in the system
- Support all areas across People Service Center Team serving as cross functional member knowledgeable of all HR inquiries across an employee life cycle
- Compliance with all applicable laws and regulations
- Other duties as assigned
Skills
- 1+ year working in HR
- 2+ years customer service experience with a mindset focused on responding promptly to correspondence
- Experience engaging with customers both in writing and verbally, with the ability to explain complex ideas in a straightforward manner
- Workday experience
- HR shared service experience
Benefits
- Employee benefits
- A monthly vacation accrual at a rate of 15 days per year
- Medical, dental, and vision benefits
- 11 paid holidays
- Paid sick time
- Paid parental leave
- 401(k) plan participation
- Life and disability insurance
- Paid wellness time and reimbursements
Company Overview