[Remote] Account Manager - Analyst
Note: The job is a remote job and is open to candidates in USA. CVS Health is dedicated to building a world of health around every individual, providing a connected and compassionate health experience. The Account Manager serves as the main point of contact for clients, overseeing day-to-day PBM operations and ensuring successful delivery of client requests while fostering strong relationships with key stakeholders.
Responsibilities
- Issue tracking - Engaging internal departments and client resources to work on outstanding issues from start to resolution while providing routine updates to the client
- Driving Practical & Creative Solutions – Critically thinking about complex situations to find optimal outcome
- Engaging Appropriate Resources – Discuss information at varying degrees of complexity, at varying stages of progression, and engage internal or client resources best appropriate to drive issue resolution
- Work within Deadlines and Client Guarantees- Drive resolution within a timely manner and ensure that all Client Performance Guarantees are met
Skills
- 1+ years of experience in a client services-based environment or previous account management experience
- Excellent organizational skills
- Excellent verbal and written interpersonal communication skills
- Strong problem solving and critical thinking skills
- Able to be on camera for meetings with reliable attendance
- Bachelor's degree or Equivalent Experience required
- Prior Healthcare experience managing insurance, healthcare, or benefit accounts
- Experience with Medicaid, Commercial, and/or Medicare Part D Plans
Benefits
- This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
- Medical, dental, and vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
Company Overview