[Remote] Analyst 4, Workforce Management-Forecasting & Analysis
Note: The job is a remote job and is open to candidates in USA. Comcast is a leading technology provider to small businesses and a major service provider to the Enterprise market. The role involves developing improvement plans, managing reports, and utilizing forecasts to enhance customer experience and business results. The Analyst will work with cross-functional teams, analyze data for process improvements, and lead complex analytical projects.
Responsibilities
- Supports and assists Enterprise Service Assurance and Service Delivery teams in the identification, prioritization, planning development, coordination, support, and execution of high impact (immediate and long-term) improvement plans for effective and sustainable cost savings
- Partners effectively with cross-functional stakeholders to drive alignment and outcomes
- Researches and analyzes diversified data to draw valid conclusions. Pressure-tests assumptions and applies creative, out-of-the-box thinking
- Analyzes data using web tools and other Company software and prepares recommendations and reports to drive high-impact process improvement efforts
- Thinks in end-to-end service ecosystems and understands dependencies
- Performs complex modeling to support forecasting, performance, and optimization. Designs solutions that are adaptable and can tell a story
- Leads regular senior-level reviews of workforce models, assumptions and performance drivers. Confidently presents results of analysis and recommendations
- Demonstrates mastery of workforce planning analysis. Independently leads highly complex, in-depth analytical projects with minimal supervision
- Acts as a subject matter expert for other team members, helping to foster growth and understanding within the team
- Owns the execution of specialized tasks, including but not limited to producing the weekly service level outlook and partner workforce management overviews
- Consistent exercise of independent judgment and discretion in matters of significance
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary
- Other duties and responsibilities as assigned
Skills
- Bachelor's Degree
- 7-10 Years of Relevant Work Experience
- Analytical Thinking
- Communication
- Workforce Planning
Benefits
- Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.
- Comcast provides best-in-class Benefits to eligible employees.
- We provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Company Overview
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