[Remote] Client Account Support Analyst
Note: The job is a remote job and is open to candidates in USA. Mindlance is a company that focuses on providing client services, and they are seeking a Client Account Support Analyst. The role involves delivering professional support services, responding to client inquiries, and coordinating with account managers to ensure client satisfaction and business opportunities.
Responsibilities
- Delivers professional activities in the Client Services job family
- Responsible for providing client support in the areas of service, maintenance and penetration
- Responds to inquiries, solving problems, and ensuring client satisfaction with products and service
- Coordinates with account manager to ensure needs are met and potential problems are averted
- Keeps account manager informed of account status and opportunities for expanded business
- May make on-site presentations to existing and prospective clients to educate and inform on products
- Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas
- Provides standard professional advice and creates initial reports/analyses for review
- May provide guidance, coaching, and direction to more junior members of the team in Client Account Support
Skills
- Delivers professional activities in the Client Services job family
- Responsible for providing client support in the areas of service, maintenance and penetration
- Responds to inquiries, solving problems, and ensuring client satisfaction with products and service
- Coordinates with account manager to ensure needs are met and potential problems are averted
- Keeps account manager informed of account status and opportunities for expanded business
- May make on-site presentations to existing and prospective clients to educate and inform on products
- Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas
- Provides standard professional advice and creates initial reports/analyses for review
- May provide guidance, coaching, and direction to more junior members of the team in Client Account Support
Benefits
- Equipment will be issued.
Company Overview
Company H1B Sponsorship