[Remote] Client Program Relationship Manager
Note: The job is a remote job and is open to candidates in USA. AmTrust Financial Services, Inc. is seeking a Client Program Relationship Manager who will act as the main point of contact for internal and external partners regarding service needs. This role involves coordinating claims, underwriting, and loss control, while providing excellent customer service and managing various reports and meetings.
Responsibilities
- One point of contact for all internal and external parties for all day-to-day inquiries for both direct and TPA handled programs including underwriting, claims and loss control
- Complete annual/quarterly stewardship report for Program
- Some programs require individual stewardship for each insured
- Review claim trends with MGA/Insured
- Reserve reviews
- Analyze data provided in stewardship reports for high exposure claims, large reserve changes and loss trends
- Provide monthly loss runs as requested
- Provide a monthly reserve change report
- Create and provide ad hoc reports as needed
- Setup and lead quarterly meetings with the MGA, underwriting to discuss the program. Include UW, MGA, PCAM, Director and VP
- Assist with coordinating audit review meetings
- Prospective clients- Provides an overview AmTrust and our claim products and capabilities
- Post Bind new clients- Provides assistance in regard to how to report claims, trains on the AmTrust system and answers any other questions relating to new client setup
- Setup and maintains service instructions with Program
- Trains adjusting teams on special handling for both direct handle and TPA
- Setup and run claim reviews for both direct handle and TPA managed claims (some travel may be required)
- Maintains claim staff matrixes for each program (admin can assist)
- Keeps Program Claims management up to date on any service issues
- Prospect calls with prospective MGA’s and insureds. UW driven calls to review the CXM and Claims capabilities and services for potential new clients
- New client and TPA implementations
- Special Projects
- Drill down into class and location codes to provide loss control information to clients
- Facilitate system code changes requested by clients
- Identify coding errors and facilitate updates
- Facilitate a seamless transition to AmTrust
- Support for billing and payments including PAYO and Easy Pay
- Assistance with internal and external audit questions
- Client portal registration
- Bi-Annual service reviews
Skills
- Broad understanding of insurance and claims
- Excellent analytical skills to define the problem and determine what went wrong and the path to fix it
- Organized, professional and has ability to work successfully and meet deadlines in a fast-paced environment
- Effective communication skills with internal and external stakeholders at all levels including executives and across departments
- Strong commitment to serving the customer
- Interpersonal skills
- Change champion
- Highly organized
- Required to have a background in claims
- Efficient use of Excel, Word, PowerPoint, TPA Reporting Systems
- Familiarity with Salesforce and SharePoint is beneficial
- Prefer familiarity with AmTrust processes, procedures and systems
- Prior supervisor or management skills preferred
- Experience working with MGA, TPA, Consultants
Benefits
- Medical & Dental Plans
- Life Insurance, including eligible spouses & children
- Health Care Flexible Spending
- Dependent Care
- 401k Savings Plans
- Paid Time Off
Company Overview