[Remote] Clinical Account Manager
Note: The job is a remote job and is open to candidates in USA. AllOne Health is a leader in workplace behavioral health, focusing on the health and well-being of employees. They are seeking a Senior Clinical Account Consultant to manage complex clinical cases and ensure high-quality service delivery for a large healthcare organization.
Responsibilities
- Serve as the primary liaison and point of contact for formal referrals to AOH for clinical assessment and treatment
- Provide intensive case management from initial consultation through ongoing care coordination
- Collaborate closely with case-specific treatment providers to ensure high-quality, client-centered service delivery
- Partner with the Managing Director to maintain strong alignment with customer needs and expectations
- Participate in and present to key stakeholders during regularly scheduled customer meetings
- Ensure timely, accurate documentation and clear communication of all case management activities within the customer relationship management (CRM) system
- Maintains availability as a primary point of contact, demonstrating prompt responsiveness and quick turnaround for acute cases and new referrals
- Provides initial consultations to assess the scope of referrals and ensure alignment among all engaged stakeholders
- Manages and coordinates appropriate releases of information for clients and all relevant treatment, assessment, and referral partners
- Participates in regularly scheduled case review meetings for active and monitored cases with the referring organization
Skills
- Master-level clinician
- Fully licensed to practice in the State of Illinois
- Prior EAP experience managing formal referral and/or fitness-for-duty evaluations
- Demonstrated clinical experience in mental health and substance use assessment and treatment
- Ability to work independently, exercise sound judgment, and perform effectively in high-pressure environments
- Proven comfort engaging with and presenting to senior-level executives
- Account management experience preferred
- Previous experience consulting with healthcare organizations preferred
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