[Remote] Customer Service Agent (Remote)
Note: The job is a remote job and is open to candidates in USA. Jerry is one of the fastest-growing fintech startups in the U.S, aiming to help car owners save time and money. They are seeking a Customer Service Agent who will assist customers with their insurance policies and ensure a positive customer experience.
Responsibilities
- Respond to inbound calls from existing customers
- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc
- Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
- Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you!
Skills
- 2+ years of experience working in a call center environment
- Ability to multitask and manage multiple competing priorities
- Passionate about helping others
Benefits
- We will pay for your P&C license (expected within 60 days after starting)
- Medical, dental, vision insurance, 401K match
- Ability to work remotely (we provide work equipment)
- Ongoing training and mentorship from our leadership team
- An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them
- Flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek
- Comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others
- Equity opportunities may also be part of your total rewards package
Company Overview