[Remote] Sales Operations Support Lead
Note: The job is a remote job and is open to candidates in USA. Infinite Electronics, Inc. is a company that powers a global portfolio of specialized connectivity solutions. They are seeking a detail-driven Sales Operations Support Lead to manage sales operations systems, processes, and data integrity, focusing on ERP enhancements and process optimization.
Responsibilities
- Define priorities and use cases for ERP enhancements, system requests, and issue management to align with business objectives
- Establish ownership and documentation standards for SOPs and work instructions, ensuring processes are consistent, accurate, and easily accessible
- Build and maintain an audit framework to monitor process compliance, data integrity, and operational standards across the organization
- Support and drive the automation roadmap and change management standards to improve efficiency and scalability in sales operations
- Enforce data governance policies for customer records, pricing files, and salesperson codes to maintain accuracy and compliance
- Standardize EDI onboarding and transaction processes to ensure consistent and efficient execution
- Partner with leadership to govern ERP enhancements, requests, and issue resolution, collaborating with IT and Operations on system and process improvements
- Maintain, update, and own SOPs, work instructions, and process documentation to support continuous improvement and knowledge sharing
- Lead EDI onboarding and support ongoing transaction operations to ensure smooth and reliable workflows
- Conduct regular audits and compliance checks to identify gaps, risks, and opportunities for process optimization
- Partner with cross-functional teams to implement automation initiatives, maintain operational stability, and drive standardization across the organization
- Monitor dashboards, performance trends, and operational metrics to proactively address issues and ensure data integrity
Skills
- Bachelor's degree in Business, Operations, Information Systems, or a related field, or equivalent experience
- 5+ years in sales operations, ERP/EDI management, process improvement, or operational analytics, ideally in a fast-paced, technology-driven environment
- Proven ability to manage ERP enhancements, system requests, and issue resolution
- Experience establishing SOPs, work instructions, audit frameworks, and data governance for customer, pricing, and salesperson records
- Skilled in driving automation initiatives, change management, and process standardization
- Strong analytical, written, and verbal communication skills, translating operational data into actionable recommendations
- Highly organized, detail-oriented, and able to manage multiple priorities and projects
- Collaborative, partnering effectively with IT, Operations, Sales, and leadership teams
- Proficient with ERP, CRM, BI, dashboarding, and reporting tools
- Data-driven and metrics-oriented, maintaining accuracy, compliance, and operational excellence
Company Overview