[Remote] Learning Management System (LMS) Administrator

Note: The job is a remote job and is open to candidates in USA. National 4-H Council is the nation’s largest youth development organization, empowering nearly 6 million young people each year. They are seeking an LMS Administrator to lead the administration, optimization, and continuous improvement of their Moodle-based Learning Management System, ensuring high-quality learning experiences for youth, volunteers, educators, and partners across the country.

Responsibilities

• Manage the daily operation, continuous improvement, maintenance, and support the upgrades of the Moodle-based LMS and associated extensions and plug-ins
• Configure user accounts, roles, permissions, and enrollment
• Ensure system security, data integrity, and compliance with privacy standards in coordination with internal stakeholders
• Monitor performance and troubleshoot technical issues, escalating to vendors when necessary
• Provide timely support to Extension, volunteers, internal teams, and learners using the LMS
• Develop user-friendly guides, FAQs, and training resources
• Conduct regular and recurring training sessions for all users of the LMS
• Gather feedback to continuously improve the user experience
• Partner with internal teams to build, implement, maintain, and optimize course structures and templates
• Support curriculum developers with course setup, design, and delivery
• Ensure accessibility standards and best practices are applied to all courses
• Maintain consistency of design and branding across courses
• Generate reports for Extension, internal teams, donors, and others as identified to track learner engagement and program impact
• Monitor usage data to identify areas for improvement
• Design and maintain dashboards to track learner engagement and program outcomes

Skills

• Bachelor's degree in Information Technology, Computer Science, Educational Technology, or related field; or equivalent work experience and/or training
• 3+ years of hands-on experience administering and configuring Moodle or another Learning Management System
• Proven experience executing LMS administration tasks (i.e., user management, roles, permissions, enrollment, etc.)
• Proven experience troubleshooting and resolving LMS-related issues effectively
• Demonstrated understanding of system security compliance, data integrity, and data governance
• Experienced presenter in a remote environment with the ability to navigate and host online meetings with ease
• Familiarity with e-learning principles, instructional design, and digital content standards (SCORM, H5P, etc.)
• Experience providing end-user support and training for diverse user groups in an LMS environment
• Experience creating user-friendly learning documentation, aids, and training materials for different users
• Proven experience managing multiple tasks, deadlines, projects, and stakeholders in a fast-paced environment
• Strong written and verbal communication skills, including the ability to explain technical issues to non-technical audiences
• Knowledge of accessibility standards and inclusive design practices
• Experience with Moodle customizations, plugins, or integrations
• Experience integrating LMS with third-party systems (e.g., Zoom, CRM, and other enterprise tools)
• Certifications related to Moodle administration or other learning technologies
• Experience working in nonprofit, youth-serving, or higher education settings
• Familiarity with data analytics and visualization tools for educational reporting
• Experience with large-scale system data migrations (e.g., user, course, or content)

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