[Remote] Sr. Event Technology Project Manager
Note: The job is a remote job and is open to candidates in USA. Opus Agency is a global event agency that partners with major brands to shape the future of events. The Sr. Event Technology Project Manager will lead and consult on medium-to-large events, managing event registration and attendee-facing digital platforms while ensuring client needs are met and exceeded.
Responsibilities
- Act as the primary point of contact for clients, internal stakeholders, and vendors for all event technology and registration workstreams
- Serve as the overall Opus project lead on small to mid-sized events with exclusively event technology and registration services
- Understand all workstreams supported by Opus Event Technology and Registration (e.g., technical architecture/platform configuration, housing management, customer service) and represent these workstreams to clients as Opus team lead
- Oversee all assigned tasks on multiple concurrent projects across event types
- Develop, maintain, and drive workback schedules
- Lead the planning, execution, and closeout of attendee-facing event technology projects primarily for registration websites, but potentially including content/session scheduling, session scanning, exhibitor resource centers, speaker resource centers, mobile apps, and customer service
- Demonstrate proficiency in digital platforms and tools; understands functionality, user experience, and troubleshooting; consults clients on configuration best practices
- Create and maintain internal process documentation, while ensuring all team members are aligned and following established processes and procedures
- Manage documentation and content for platform/tool builds, translating business objectives into detailed technical specifications, documented processes, and project plans
- Lead complex client and team meetings, including platform demos and technical discussions within area of expertise
- Proactively identify potential risks and develop robust mitigation strategies, escalating critical issues to senior management as appropriate
- Delivers projects within time and budgetary requirements
- Oversee complex onsite deployments, including for badge pick-up, session scanning, and other event technology workstreams
- Lead and contribute to internal trainings and resources; recommend process and resource improvements
- Supervises work of project team members from Event Technology & Registration
- Oversees work of temporary staff deployed onsite at events
- Acts as an event supervisor for employees in area of focus
- May manage full-time employee direct reports
Skills
- 8+ years of experience in a relevant role, with strong preference for experience in corporate event
- Proven experience in management of small, high-touch events that require a high degree of discretion and diplomacy, sound judgment, exacting attention to detail, and highly professional communication
- Act as the primary point of contact for clients, internal stakeholders, and vendors for all event technology and registration workstreams
- Serve as the overall Opus project lead on small to mid-sized events with exclusively event technology and registration services
- Understand all workstreams supported by Opus Event Technology and Registration (e.g., technical architecture/platform configuration, housing management, customer service) and represent these workstreams to clients as Opus team lead
- Oversee all assigned tasks on multiple concurrent projects across event types
- Develop, maintain, and drive workback schedules
- Lead the planning, execution, and closeout of attendee-facing event technology projects primarily for registration websites, but potentially including content/session scheduling, session scanning, exhibitor resource centers, speaker resource centers, mobile apps, and customer service
- Demonstrate proficiency in digital platforms and tools; understands functionality, user experience, and troubleshooting; consults clients on configuration best practices
- Create and maintain internal process documentation, while ensuring all team members are aligned and following established processes and procedures
- Manage documentation and content for platform/tool builds, translating business objectives into detailed technical specifications, documented processes, and project plans
- Lead complex client and team meetings, including platform demos and technical discussions within area of expertise
- Proactively identify potential risks and develop robust mitigation strategies, escalating critical issues to senior management as appropriate
- Delivers projects within time and budgetary requirements
- Oversee complex onsite deployments, including for badge pick-up, session scanning, and other event technology workstreams
- Lead and contribute to internal trainings and resources; recommend process and resource improvements
- Strong critical thinking, organizational, analytical and problem-solving skills
- Effectively manages time to meet deadlines and support team deliverables
- Confident communicator with strong verbal, written, and presentation skills; high attention to precise, clear, grammatically correct written communication with a high degree of diplomacy
- Excellent documentation skills
- Skilled at prioritizing multiple projects in high-pressure, fast-paced environments
- Adaptable to last-minute changes and frequent interruptions
- Always maintains confidentiality and professionalism
- Collaborative and able to work effectively with colleagues, clients, and vendors
- Self-motivated and resourceful; proactively manages own learning and development
- Provides constructive feedback in a professional manner
- Adaptable to multiple tool suites (e.g., Microsoft, Google, Slack, Zoom, Monday.com, file shares)
- Solid math skills, for analyzing event data and supporting budget management and reconciliation
- Interpret and respond to varied instructions and solve non-standard problems
- Preferred experience with event management tools such as Rainfocus, Swoogo, Stova, Cvent, Eventbase, Airtable
- Bachelor's degree from four-year institution is preferred
- Supervisor experience preferred
Benefits
- Health & Dental Insurance (choice of plans)
- 100% Employer paid short-term disability and life insurance
- Opportunity to elect additional life insurance and LTD insurance at employee expense
- Paid parental leave
- Opportunity to contribute pre-tax dollars to flexible spending accounts
- 401(K) with employer match
- Flexibility in work schedules
- Generous time off
Company Overview