[Remote] Technical Writer
Note: The job is a remote job and is open to candidates in USA. Capgemini is a global leader in consulting, digital transformation, technology, and engineering services. The company is seeking a Technical Writer to support the Documentation team by creating engaging content that enhances customer self-sufficiency, including writing and editing operational documentation and producing customer-facing help materials.
Responsibilities
- Writing, editing, and maintaining operational and partner-facing documentation, including SOPs, technical guides, workflows, and knowledge base articles
- Reviewing and editing marketing copy, including long-form blogs and product-related content
- Producing documentation for new product releases, service updates, and operational changes within our eCommerce brands
- Attending product, marketing, and cross-functional meetings to understand upcoming initiatives and proactively plan documentation needs
- Partnering closely with Engineering and Support teams to identify documentation gaps and keep content current
- Organizing and maintaining documentation in tools such as Confluence, Docs360, and Elevio, with a focus on version control and usability
- Helping evolve documentation standards, templates, and style guides to improve consistency and efficiency
Skills
- 3+ years of professional writing end-user/internal documentation (help, FAQs, related documentation) in a fast-paced tech environment
- Bachelor's degree in writing, communications, English, or a related field
- Proficient in Sharepoint, JIRA/Confluence, and component-based authoring tools such as Contentful
- Experience with telecom, VoIP, or related software and technology is a plus
- Experience using documentation or knowledge base tools such as Confluence, Docs360, LMS or similar platforms
- Exceptional writing and editing skills with a sharp eye for detail
- Expertise in Microsoft Word and document formatting
- Experience translating technical or operational concepts into clear, audience-appropriate content
- Comfort working with cross-functional teams and proactively seeking information
- Strong organizational skills and the ability to manage multiple competing deadlines
- A collaborative mindset and the confidence to insert yourself into conversations when clarification is needed
Benefits
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
Company Overview
Company H1B Sponsorship