[Remote] Technical Customer Support Specialist
Note: The job is a remote job and is open to candidates in USA. Wizmo Inc. is a privately held pioneer in the cloud-hosting industry, providing deep expertise in SaaS solutions. The Technical Customer Support Specialist is responsible for delivering hands-on support to partners and their customers, focusing on troubleshooting technical issues and ensuring a positive customer experience.
Responsibilities
- Deliver verbal and written support to Partners and End Users
- Process orders, including new account creation and user management across varied environments
- Conduct quality assurance testing
- Perform database tasks using Microsoft SQL Server Management Studio
- Assist with limited system administration duties and support network/system engineers
- Create and maintain knowledge base documentation, including symptoms, actions, diagnoses, and resolutions
- Troubleshoot network issues to isolate and diagnose common problems
- Upgrade network hardware and software components as directed
- Guide users through diagnostic procedures and provide solutions for both stated and underlying issues
Skills
- Ability to work effectively in a dynamic, fast‑moving environment
- Strong multitasking and prioritization skills
- Excellent workload management and problem‑solving abilities
- Clear and professional verbal and written communication
- Collaborative mindset with a commitment to delivering quality support
- Proficiency with Microsoft technologies
- Knowledge of Active Directory, Group Policy, and Registry Editor
- Experience with remote access tools (RDP)
- Familiarity with Microsoft Terminal Services
- Familiarity with Microsoft SQL/Microsoft SQL Server Management Studio
- Basic scripting knowledge (Visual Basic or PowerShell)
- Understanding of email protocols (POP3, IMAP, SMTP)
- Experience with macOS
- Solid grasp of TCP/IP networking
- Familiarity with iOS and Android platforms
- Associate's degree or 2–3 years of related technical support experience, or an equivalent combination of education and experience
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